Transparency
Progress
Progress
Partnership stories that show when Technology and People come together, businesses move forward
At TXP, we believe that meaningful progress is only possible when we’re open about how we’re performing.
That’s why we measure and share our Net Promoter Score (NPS). NPS is a vital indicator of the experience we deliver, a direct reflection of the trust, outcomes and partnership our clients feel. It helps us understand where we excel, where we can adapt, and how we can keep raising the bar across Technology × People.
What our clients say about us
What our clients valued the most
Flexibility & Commercial Alignment
Willingness to provide support and cost model options.
Transparency
Honest and open communication.
Support & Partnership
Feeling like a partner rather than just a supplier.
Expertise
Depth of technical knowledge and subject matter expertise.
Reliability
Consistent delivery and ability to meet aggressive timelines.
Collaboration
The collaborative and transparent approach was highly valued.
Professionalism & Expertise
Many respondents cited the professionalism, technical expertise and business-focused outcomes delivered by TXP.
Account Management
Positive feedback on account management and the ability to react quickly to requests.
At TXP, listening is just the start.
Acting on feedback, and being transparent about
outcomes is how we turn insight into impact.
We care about our people and this is illustrated in our values which guide our culture, behaviours and are at the essence of everything we do.
Client Focus
Emphasises team efforts for the benefits of the clients. Encourages others to collaborate for client success. Holds self, peers and team to account on how we deliver customer service.
Agility
Is comfortable with ambiguity, change and challenge. Is personally committed to embracing feedback and acting on it – both for self and the business. Effectively leads others in the process of change and or adapting to new ways
Responsibility
Holds self, peers and their teams fully accountable for performance. Leads by example and does what they say they are going to do. Owns outcomes and will admit mistakes.
Excellence
Consistently drives continuous improvement and innovation to reach or go beyond “best practice”. Ensures our products and services meet or exceed quality standards and client and partner expectations. Actively encourages new ideas/better ways, giving full recognition when they result in positive outcomes.
Success
Sets clear goals and outcomes for self and others to achieve. Is motivational for success. Regularly celebrates success with individuals and teams.