Empowering Insurers Through Digital Transformation and Data Innovation
Insurance organisations are under sustained pressure to modernise legacy technology, improve operational efficiency and deliver better experiences for brokers and policyholders. All while operating in a highly regulated environment where resilience, data quality and auditability are critical.
TXP works with insurers across commercial and specialty markets to design, build and operate technology that supports underwriting claims and distribution. We help organisations embrace digital transformation in the insurance industry, balancing risk control, compliance and business change, enabling insurers to move faster while maintaining trust and stability.
Our Insurance Capabilities
Digital Transformation and Delivery
We support insurers from discovery through to live operation. Our teams apply agile delivery and user centred design to improve underwriting claims and broker facing services in a way that aligns with regulatory and operational realities.
Application Modernisation
TXP helps modernise and re-engineer core insurance applications to improve agility, reduce technical debt, and enable faster change. Our application modernisation services combine insurance technology consulting and cloud engineering expertise to incrementally transform critical systems without disrupting operations.
Cloud and Modern Engineering
TXP helps insurers adopt cloud and modern engineering practices safely. We deliver scalable, resilient insurance technology solutions that reduce long-term costs while ensuring service continuity.
Automation and Integration
TXP simplifies complex workflows with automated claims processing insurance tools, APIs, and event-driven integration. By automating document processing and underwriting tasks, we enable teams to focus on higher-value decision-making.
Data, Analytics and AI
We transform insurance data into strategic insight through insurance data analytics, governance frameworks, and actionable reporting. Our focus on AI in insurance, including AI for insurance agents and agentic AI in insurance, helps insurers personalise services, verify documentation through AI agents for insurance verification, and optimise decision-making.
Security Resilience and Compliance
Security resilience and compliance underpin everything we deliver. We help insurers meet regulatory requirements, manage cyber risk and demonstrate operational resilience through practical proportionate solutions.
Delivering Practical Change for Insurers
We understand the realities of insurance delivery. Long-established, core platforms, complex product structures, and tightly coupled processes mean that change must be incremental, low-risk, and performance-driven. TXP supports insurance organisations to:
- Modernise legacy policy administration and claims platforms
- Reduce technical debt without disrupting live services
- Streamline broker-to-underwriter workflows
- Improve insurance data analytics capabilities for visibility and insight.
- Automate manual processes across underwriting and claims
- Adopt cloud, API and event driven architectures safely
- Meet regulatory compliance, operational resilience and audit requirements
Our approach is collaborative and outcome focused. We work alongside underwriting, claims, IT and operations teams to deliver change that is embedded into day-to-day processes rather than layered on top.
Key Insurance Challenges We Address
Legacy Systems and Technical Debt
Many insurers continue to rely on core platforms that are decades old. These systems are expensive to maintain, difficult to change and poorly suited to integration with modern digital tools.
TXP helps insurers modernise legacy estates through cloud migration, platform reengineering and incremental replacement strategies. This approach improves agility, reduces operating costs and creates a foundation for faster product launches and change, a crucial part of digital transformation in insurance.
Inefficient Broker to Underwriter Workflows
In commercial insurance, data often moves between brokers and insurers via email, PDFs and spreadsheets. This results in rekeying errors, delays and limited visibility of submission status.
TXP designs and delivers custom broker portals, workflow automation and API based integrations that streamline these interactions. This reduces cycle times, improves underwriting quality and delivers a better experience for brokers and internal teams.
Claims Inefficiency and Customer Experience
Claims handling remains one of the most manual and expensive parts of insurance operations. Slow triage and inconsistent decision making directly impact customer satisfaction and cost.
TXP applies process automation, intelligent document processing and event driven architectures to accelerate claims while maintaining control and compliance. This improves outcomes for both insurers and policyholders.
Data Fragmentation and Limited Insight
Customer policy, claims and risk data is frequently spread across multiple systems with inconsistent structures. This limits insurers’ ability to price accurately, identify fraud or personalise products.
TXP designs data platforms, implements analytics pipelines and applies AI responsibly to unlock insight across the insurance value chain. This supports better decision making across underwriting, claims distribution and portfolio management.
Speak to an expert.
If you’re modernising a legacy platform, exploring AI in insurance, or driving digital transformation in the insurance industry, TXP can help. Our experienced insurance consultants combine technology and operational insight to deliver measurable outcomes for insurers worldwide.
FAQs
Yes. We specialise in incremental modernisation strategies that reduce risk while delivering measurable improvement.
Yes. We have delivered bespoke broker portals, workflow automation and API integrations to streamline broker to underwriter processes.
Compliance, security and resilience are built into our delivery approach from the outset with a focus on auditability and operational continuity.
We work collaboratively, integrating with underwriting, claims, IT and operations teams as well as existing suppliers.