Why Financial Institutions Still Rely on CA Gen Applications – and Why It’s Time to Modernise

In his recent article published in Business Age, Chris Eley explores why many banks and insurers still depend on longstanding CA Gen–based systems, and why that dependence is becoming increasingly unsustainable. 

Chris explains that Gen applications have underpinned core financial processes for more than 30 years, embedding deep business logic into mission critical operations such as policy administration, claims processing, underwriting workflows, and payment systems. This history makes Gen remarkably resilient, but also increasingly rigid.  

He highlights that today’s financial landscape has transformed dramatically: 

• Cloud native technology and modern architectures are now standard. 
• Realtime decisioning, seamless digital journeys and AI driven services are industry expectations. 
• Gen, however, has seen no major update in over a decade, making integration difficult, slow, and expensive. 

Chris argues that while these legacy systems have served institutions well, they now represent a growing barrier to innovation, agility, and regulatory responsiveness. Maintaining them is becoming costlier each year, and modernisation is no longer optional. 

This summary only scratches the surface of Chris’s insights. To explore his full analysis, including the operational risks, market pressures and long-term implications for financial institutions, read the complete article on Business Age here: 

https://www.businessage.com/post/why-do-financial-institutions-still-rely-on-gen-based-applications