Improving Wi-Fi performance Across 850+ Hospitality Venues Through Precision SD-WAN Deployment
A UK hospitality chain required a reliable software-defined wide area network (SD-WAN) to support high-quality Wi-Fi in more than 850 venues to enhance customer experience and operational reliability. The project involved out-of-hours installations, multi-party coordination, and regional engineering needs, requiring careful planning and execution.
TXP was appointed by Digital Space, a leading UK cloud and managed services provider, to deliver a national SD-WAN rollout across the 850+ trading venues for one of the UK’s largest hospitality chains. TXP’s role was to provide the engineering resource, regional coordination and programme management required to execute the rollout at pace, without disrupting venue operations.
The Client
The client is one of the UK’s largest hospitality chains with more than 850 trading venues.
“Given the project’s scale, geographical distribution, multi-party involvement, and technical complexity, delivery was far from straightforward. TXP navigated these challenges with professionalism and consistency, fully justifying a 10/10 score. TXP is a trusted partner. Their knowledge, experience, and strong cultural fit align closely with Digital Space and what we’re striving to achieve.” — Luke Rogers, Head of Projects, Digital Space
The Challenge
Digital Space needed a delivery partner who could operate at national scale, maintain consistent engineering quality across a long-running programme and manage the operational complexity of installing across hundreds of live trading venues, all within a tightly constrained daily window.
The specific demands on TXP were significant:
- Source, deploy and manage regional engineering teams across the UK
- Coordinate all field activity within a 5am–9am installation window
- Maintain engineering quality and programme momentum across the full duration of the rollout
- Provide real-time communication between Digital Space and field engineers from the earliest hours of each day
- Track and report daily progress across 850+ active sites
The Solution
TXP built a delivery model around the specific demands of this programme rather than applying a standard approach.
During early scoping, TXP worked closely with Digital Space to define technical requirements, establish clear communication frameworks and align all delivery expectations before the rollout began. This upfront investment in planning prevented ambiguity from becoming operational risk later in the programme.
Regional engineers were dedicated to specific geographic areas throughout. Rather than rotating generalist resource across the estate, TXP ensured each engineer built genuine familiarity with the venue types, access requirements and installation patterns in their region. This directly contributed to faster on-site delivery and fewer issues requiring escalation.
Resource transitions were planned well in advance. New engineers were introduced and embedded before any capacity gaps could develop, ensuring programme pace and quality were never compromised by resourcing changes.
TXP deployed a specialist out-of-hours coordination team operational from 5am each day. This team managed live communication between Digital Space and field engineers, confirming site readiness, tracking installation starts and resolving any early-morning issues before they could affect the trading day. This was a deliberate design decision, removing the risk of delays cascading into trading hours.
Weekly progress reviews and structured reporting gave Digital Space full visibility into programme performance across all regions. Issues were identified and resolved quickly, and stakeholders remained informed and confident throughout.
The Benefits
TXP’s delivery across the programme produced measurable outcomes for Digital Space and the end client:
- 10/10 customer satisfaction score awarded by Digital Space, reflecting the quality of TXP’s engineering, coordination and programme management throughout
- Full on-time delivery across all 850+ venues, with no slippage against the programme schedule
- Zero trading disruption across the entire rollout – the 5am–9am installation window was maintained without exception
- Consistent engineering quality from first installation to last, sustained through regional dedication and proactive resource planning
- Improved Wi-Fi performance across all venues, delivering on Digital Space’s commitment to the end client
- A strengthened partnership with Digital Space, built on the confidence that TXP could be trusted to deliver at scale without close management