Delivering a nationwide migration of over 30,000 devices for one of the UK’s largest supermarket chains
TXP partnered with a global enterprise technology provider to deliver a nationwide migration of over 30,000 touch computers for one of the UK’s largest supermarket chains. These robust, all‑touch mobile computers are designed to enhance productivity and efficiency for retail workers. The project required precision planning, agile resourcing, and seamless execution to meet tight timelines and evolving requirements. TXP delivered a complex rollout with speed, flexibility and measurable impact.
The Client
The client is a global leader in enterprise technology provider, supplying hardware and software solutions that enable businesses to gain real-time visibility into their operations. They engaged TXP to support a high-stakes deployment for a major UK supermarket chain, requiring rapid mobilisation and nationwide coverage.
The Challenge
The client engaged TXP to migrate 30,000 handheld scanners and printers for one of the UK’s leading supermarket chains. The migration was triggered by a major business change – the supermarket had been acquired and needed to transition to a new network infrastructure. TXP’s ability to rapidly stand up a large skilled team while operating as a separate project support function was a key reason TXP was selected for this critical deployment.
The scale and complexity of the rollout presented several challenges:
- Resourcing: Recruiting and retaining a skilled team of engineers for weekend night shifts across the UK.
- Deployment risks: Ensuring continuity despite unforeseen technical issues and shifting rollout strategies.
- Flexibility: Adapting to a change in deployment strategy from national to regional while maintaining momentum.
The Solution
TXP assembled a dedicated team of 55 engineers supported by two project coordinators covering in-hours and out-of-hours operations. Recruitment and training were staged to align with key project milestones, ensuring readiness and scalability.
To address retention challenges, TXP and the client agreed on a retention pay model that incentivised engineers to remain engaged even on non-working days. This proved critical when a major software integration issue paused deployment. Thanks to the retention model, TXP remobilised within 48 hours of resolution.
When the rollout strategy shifted to a regional model, TXP’s prioritisation of nationwide-capable engineers enabled rapid adaptation without compromising delivery timelines.
The Benefits
The project delivered significant business benefits for both the technology provider and the end client:
- Operational continuity: Rapid response to technical delays ensured minimal disruption.
- Scalable resourcing: TXP’s staged recruitment and retention approach enabled consistent delivery across all phases.
- Customer satisfaction: The client scored TXP 9/10 in the post-rollout customer satisfaction questionnaire and the supermarket chain gave top ratings for the whole project. This was the first such rating in six years.