A Global Payroll Leader’s Transformation: Simplifying Technology for Seamless Service
Following a series of acquisitions, the organisation was left with four distinct technology stacks – creating significant operational inefficiencies and complexity in unifying and managing their platforms.
The Client
This global provider of payroll and Employer of Record (EOR) services, supports organisations in hiring and managing international talent across more than 180 countries. With a strong operational footprint and deep expertise in local compliance, they help businesses navigate complex employment regulations and deliver accurate payroll without the need for local legal entities.
Headquartered in the UK, the organisation operates from multiple international offices and serves clients across diverse sectors, including technology, finance, and professional services.
The Challenge
Our client needed to bring together multiple systems into a single, streamlined platform without disrupting daily operations. The main challenges included:
- Managing four separate systems built on different technologies, making integration complex.
- Relying solely on an offshore team, with no UK-based development support and limited knowledge across all systems.
- Working with outdated technology, including one critical application nearing retirement.
- Creating a consistent and user-friendly interface across all platforms to improve customer experience and operational efficiency.
- Meeting a tight deadline that required a fast and efficient approach to planning and execution.
By addressing these challenges, the goal was to simplify processes, improve system reliability, and enhance overall business performance.
The Solution
During the project, TXP adapted its approach to ensure a practical and effective solution for our client, balancing technical execution with strategic leadership support.
Refocused Discovery
Initial findings revealed that the original plan to unify all systems within the given timeframe was not feasible. To address this, the final third of the discovery phase shifted towards a more realistic, phased approach, ensuring progress while managing risks effectively.
Technology & Execution
To modernise their systems, TXP focused on building a new front end for one of the core products while integrating it seamlessly with existing platforms. Key initiatives included:
- Developing an interface layer to connect the new front end with the existing back-end systems.
- Creating a unified front-end design, making multiple systems feel like a single, cohesive platform.
- Implementing a “Rewrite & Retire” strategy to phase out outdated components while maintaining continuity.
Strategic Business & Leadership Support
Beyond technical execution, TXP provided strategic leadership to align technology efforts with business goals.
- Ongoing collaboration with our clients development team enabled them to maintain and expand the system after project completion.
- Continued engagement with the Head of Development and new CTO supported long-term scalability and future enhancements.
The Benefits
- Unified front-end experience: creating a seamless interface across multiple systems.
- Streamlined operations: increased efficiency, reducing complexity in platform management.
- Enabled continued development: their internal team can extend and scale the solution.
- Retirement of legacy systems: helping deprecate outdated components while maintaining business continuity.
- Enhanced customer experience: delivering a consistent and improved user journey.