A Global Payroll Leader’s Transformation: Simplifying Technology for Seamless Service
Following a series of acquisitions, the client was left managing four separate technology stacks. This created significant operational complexity, reduced efficiency, and made it difficult to deliver a consistent experience across platforms. The client engaged TXP to simplify its systems, improve reliability, and enhance service delivery—without disrupting day-to-day operations.
The Client
A global leader in payroll and Employer of Record (EOR) services, the client enables organisations to hire and manage international talent across more than 180 countries. With deep expertise in local compliance and a strong operational footprint, the client delivers accurate payroll without the need for local legal entities.
Headquartered in the UK, the client operates from multiple international offices and serves businesses across sectors including technology, finance, and professional services.
The Challenge
- Managing four distinct systems built on different technologies.
- Limited development support, with no UK-based team and fragmented system knowledge.
- One critical application nearing end-of-life.
- Inconsistent user experience across platforms.
- A tight deadline requiring rapid planning and execution.
The Solution
TXP delivered a phased and pragmatic transformation strategy, balancing technical execution with strategic leadership. Initial discovery revealed that a full system unification within the timeframe was not feasible. TXP pivoted to a phased approach, ensuring meaningful progress while managing risk.
To modernise the client’s systems, TXP developed a new front end for one of the core products and integrated it seamlessly with existing platforms. An interface layer was built to connect the new front end with legacy back-end systems, creating a unified experience across multiple platforms. A “rewrite and retire” strategy was implemented to phase out outdated components while maintaining business continuity.
Beyond delivery, TXP worked closely with the client’s development team to ensure long-term scalability. Continued collaboration with the Head of Development and newly appointed CTO helped align technology decisions with business goals and future growth.
The Benefits
- Unified front-end experience, delivering a seamless interface across platforms.
- Streamlined operations, reducing complexity and improving efficiency.
- Enabled continued development, empowering the internal team to scale and evolve the solution.
- Retirement of legacy systems, phasing out outdated components without disruption.
- Enhanced customer experience, offering a consistent and intuitive user journey.