Emphasises team efforts for the benefits of the clients. Encourages others to collaborate for client success. Holds self, peers and team to account on how we deliver customer service.

Is comfortable with ambiguity, change and challenge. Is personally committed to embracing feedback and acting on it – both for self and the business. Effectively leads others in the process of change and or adapting to new ways

Holds self, peers and their teams fully accountable for performance.  Leads by example and does what they say they are going to do.  Owns outcomes and will admit mistakes.

Consistently drives continuous improvement and innovation to reach or go beyond “best practice”.  Ensures our products and services meet or exceed quality standards and client and partner expectations.  Actively encourages new ideas/better ways, giving full recognition when they result in positive outcomes.

Sets clear goals and outcomes for self and others to achieve. Is motivational for success.  Regularly celebrates success with individuals and teams.