Legacy System Support and Maintenance to Reduce Risk, Control Cost, and Drive Long-Term Value
TXP’s extensive experience in Legacy Modernisation equips us to handle service and maintenance for complex, ageing systems. We quickly understand how your system works, and where it doesn’t.
From level 1, everyday help desk queries, to level 3 change requests, your team and your system will be in expert hands. 24/7. 365 day a year.
Drawing on our experience across many sectors, we help our clients to drive down costs, optimise security and develop a stronger competitive advantage, day by day.
Let TXP be your one stop partner for understanding and maintaining your legacy system, while we develop and upgrade your new system.
Our Managed Operations Expertise
Managed Support
To keep systems running effectively, you need more than just basic maintenance, you need a support model that evolves with your business. It’s about building operational strength, reducing downtime and enabling your teams to focus on strategic priorities. At TXP, our managed support services provide expert oversight, proactive monitoring and hands-on resolution to keep your infrastructure secure, stable and optimised.
Service Desk
For your teams to stay productive, support needs to be fast, consistent and built around their needs. A service desk shouldn’t just resolve issues, it should enable people to do their best work. At TXP, we deliver responsive, user-focused service desk solutions that offer the right level of support at the right time, from first-line queries to complex technical incidents. With 24/7 coverage and expertise across a wide range of technologies, we provide a seamless experience that keeps your people supported and your business moving.
Your challenges. Our solutions.
Keeping operational costs under control
We help you run systems more efficiently, uncover savings and ensure you’re getting the most from your technology investments.
Maintaining consistent service and support
We provide 24/7 support and scalable service coverage to help you meet user needs reliably and confidently – every day.
Supporting and evolving legacy environments
We help you maintain legacy platforms while preparing for future upgrades, ensuring stability and flexibility for evolution.
FAQs
At TXP, our managed services agreements are tailored to meet each client’s operational needs and technology landscape. Core components often include infrastructure monitoring, incident and problem management, patching, performance optimisation, and a fully integrated service desk. We also support legacy systems, manage hybrid cloud environments, and ensure compliance with governance and security standards. Our flexible model allows you to scale support as needed, while maintaining control, visibility, and service quality across your IT estate.
We provide structured, multi-level support with defined SLAs, clear escalation paths, and a focus on user experience. Integrated within our broader managed services offering, our service desk delivers 24/7 coverage, proactive incident resolution and detailed reporting to help you continuously improve.
Yes – at TXP, we specialise in managing both ageing legacy systems and modern cloud environments, often within the same organisation. Our deep experience in legacy modernisation enables us to stabilise and support complex, critical systems, while our cloud and engineering teams help you evolve toward more scalable, agile architectures. This dual capability allows us to deliver consistent, reliable operations today while preparing your IT environment for the future.
At TXP, we combine our managed services expertise with our talent delivery capabilities to offer a truly flexible support model. We provide access to contract, permanent, or augmented IT professionals who can work alongside our support teams or integrate directly into your organisation. This approach allows you to scale up quickly, fill specialist skill gaps, and maintain high service levels. Whether you’re managing legacy platforms, cloud environments, or delivering change projects. It’s a seamless extension of your capability, without the long-term resourcing risk.
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