Nationwide VOIP Deployment: TXP’s Scalable Solution for a Leading UK Supplier
TXP was engaged to support the deployment of a new VOIP phone system across the end client’s UK estate.
The Project involved installing 7,800 phones across 778 sites, improving communication infrastructure at scale.
The Client
A leading digital transformation provider specialising in cloud, connectivity, and communication services. Their end client is one of the UK’s largest suppliers of building materials and equipment, with a nationwide branch network supporting the construction and home improvement sectors.
The Challenge
- Mid-project supplier failure required a rapid change in logistics strategy.
- Tight scheduling constraints: only two regions could be worked on at any one time.
- Coordination of 15 engineers to complete up to two sites per day.
- Full project oversight needed, including scheduling, sign-off collection, and weekly MI reporting.
The Solution
To deliver the programme effectively, TXP began by defining the scope and aligning all stakeholders through upfront scoping sessions. Weekly progress calls were established to proactively identify and resolve issues, ensuring momentum was maintained throughout. A structured resource plan was implemented to optimise engineer deployment, while seamless regional transitions supported consistent delivery across locations. Additionally, end-to-end logistics support was adapted in response to supplier changes, ensuring timelines remained unaffected and delivery stayed on track.
The Benefits
- 7,800 VOIP phones deployed across 778 sites on schedule.
- Zero disruption during logistics transition.
- Consistent delivery across all regions.
- Demonstrated TXP’s ability to adapt and deliver under pressure.
- Achieved a 10/10 Customer Satisfaction Score (CSQ).