Partnering with Soloprotect
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SoloProtect a global leader in lone worker safety technology protects over 370,000 lone workers worldwide. , Seeking a strategic technology partner able not only to deliver high quality development work, but to truly understand their mission, TXP provided the breadth of skill, understanding of their challenges, and the ability to help accelerate their product roadmap .
The Client
Headquartered in Sheffield, UK, SoloProtect delivers personal safety solutions for lone workers across 17 countries. Their product portfolio spans discreet wearable safety devices, intuitive mobile applications, and web based platforms, all supported by a 24/7 Alarm Receiving Centre (ARC).
One button press connects a lone worker to professional support. The ARC assesses the situation and, where needed, dispatches emergency services.
Delivering this level of protection requires technology that is reliable, responsive, and continually evolving.
The Challenge
The UK lone worker market is competitive and fast-moving. For SoloProtect, that meant pushing the product roadmap forward without compromising on quality.
John Reid, Director of Software at SoloProtect, identified the core challenges:
- Staying ahead in a competitive market: Rapid adaptation without sacrificing product quality.
- Ensuring their technology function was fit for R&D: The ability to adopt and evaluate emerging tech quickly.
- Finding a partner with breadth, not just niche expertise: Someone who could support their multi-layered product ecosystem.
- Delivering solutions within demanding constraints: A tight timeframe, a defined budget, and high quality expectations.
SoloProtect wasn’t simply looking for outsourced development—they were looking for a partner capable of strategic collaboration.
The Solution
From the outset, TXP focused on understanding the problem before reaching for a solution.
“They had a real understanding of our problem, real empathy for our problem.”
SoloProtect chose TXP for:
- Breadth of capability. TXP could support across platforms, devices, and backend systems — giving SoloProtect the right skills at the right time.
- Genuine understanding. TXP invested time upfront to understand SoloProtect’s challenges, not just their requirements.
- Delivery discipline. Timeline, budget, quality – TXP hit all three. “Can we get this to market within the time, within the agreed budget, and of the expected quality? Thankfully TXP ticked all the boxes.”
- Trust and transparency. The relationship was built on straight-talking and integrity from day one. “Very transparent in how they engaged with us. They engaged with us with a lot of integrity.”
The Benefits
TXP helped SoloProtect overcome critical challenges at a pivotal moment in their product development cycle. By combining technical capability with genuine partnership principles, TXP supported SoloProtect in progressing their roadmap with confidence.
This collaboration enabled SoloProtect to:
- Accelerate product development
- Maintain the highest quality standards
- Strengthen their technology strategy
- Continue advancing their mission to protect lone workers worldwide
The result is more than a supplier–client relationship. It’s a trusted, strategic alliance.
Looking Ahead:
“I see the future of TXP and SoloProtect being really strengthened to meet our technology roadmap and where we’re heading as a business.” John Reid, Director of Software, SoloProtect
The relationship isn’t transactional, it’s a genuine technology partnership, built to last.